At Asus Distribution Link , we are committed to delivering your orders promptly and efficiently. Below is our comprehensive Shipping & Delivery Policy to help you understand how we process and deliver your purchases.
1. Delivery Areas
1.1 Nationwide Delivery
We deliver across all regions of Bangladesh , ensuring that you receive your favorite imported products no matter where you are located.
For customers in these locations, we prioritize ultra-fast delivery to meet your immediate needs.
2. Delivery Process
2.1 Order Confirmation
Once you place an order on our website or app, you will receive an Order Confirmation Email/SMS containing the details of your purchase. This confirms that we have received your order but does not guarantee acceptance until the product(s) are dispatched.
2.2 Dispatch and Tracking
After processing your order, we dispatch it from our warehouse.
You can track your order status through your account on our website or app.
Our customer support team is available to assist with any tracking-related queries.
2.3 Delivery Timing
For other areas, delivery times may vary depending on location and logistics. Estimated delivery timelines are provided during checkout.
3. Preferred Delivery Slots
3.1 Scheduling Your Delivery
You can specify a preferred delivery slot during checkout. We will make every effort to deliver your order during the chosen time. However, please note that delivery times are for general guidance only and may be affected by unforeseen circumstances beyond our control.
3.2 Communication
If there are any delays or issues with your delivery, we will notify you via SMS, email, or phone call.
4. Delivery Charges
4.1 Free Shipping Thresholds
We offer free shipping on orders above a specified amount (details available on the website). Orders below this threshold incur a nominal delivery charge.
4.2 Handling Fee
Certain products that require extra effort to source, store, or deliver may include a handling fee . This fee is separate from the delivery charge and will be clearly displayed during checkout.
5. Receiving Your Order
5.1 Inspection at Delivery
We recommend inspecting your order upon delivery to ensure all items are in good condition. If you notice any damage or discrepancies, you can report them immediately to our delivery personnel or contact our customer support team.
5.2 Proof of Delivery
For security purposes, our delivery agents may request a signature or confirmation of receipt upon delivering your order.
6. Stock Availability
6.1 Out-of-Stock Items
While we strive to maintain accurate inventory levels, some items may go out of stock due to high demand or unforeseen circumstances. In such cases:
We will notify you via Push Notification, SMS, or Phone Call .
If an item is unavailable, we may offer a suitable replacement product. If you decline the replacement, the item will be marked as out-of-stock in your order.
6.2 Real-Time Updates
We update our inventory in real-time; however, discrepancies may occur due to simultaneous orders or system delays. We apologize for any inconvenience caused and will inform you promptly if such situations arise.
7. Special Conditions
7.1 Perishable Items
Perishable items like milk, fruits, vegetables, and mangoes require special handling. To ensure freshness, we prioritize their delivery and use temperature-controlled logistics where necessary.
7.2 Large or Bulky Items
For large or bulky items, additional delivery charges may apply. These charges will be communicated during checkout.
8. Delays and Exceptions
8.1 Causes of Delay
While we aim to deliver your orders on time, delays may occur due to:
Natural disasters
Supply chain disruptions
Unforeseen logistical challenges
In such cases, we will keep you informed and work to resolve the issue as quickly as possible.
8.2 Liability
We are not liable for losses arising from delays caused by circumstances beyond our reasonable control. However, we are committed to resolving any issues to ensure your satisfaction.
9. Customer Support
If you have any questions or concerns about your delivery, our customer support team is here to help. You can reach us through:
By placing an order with Asus Distribution Link , you agree to abide by our Terms of Use and Shipping & Delivery Policy . Please review these documents carefully to understand your rights and responsibilities.
Thank you for choosing Asus Distribution Link . We are dedicated to providing you with a seamless and reliable delivery experience. If you have any feedback or suggestions, we would love to hear from you!
