XStore theme eCommerce WordPress Themes xstore official website WooCommerce templates for modern stores Find additional templates Find your perfect theme Official website XStore by 8theme wordpress support forum 8theme.com - WooCommerce WordPress themes Click here to see more XStore theme by 8theme.com best wordpress themes Learn more WordPress WooCommerce Themes Explore our best WordPress themes here Discover WooCommerce templates for your online store Find the perfect WordPress theme for your business Browse our collection of premium WooCommerce themes See our top-rated WordPress eCommerce themes Premium WordPress Themes Try XStore Demo WooCommerce Themes Read more on our blog WordPress Themes 8theme WordPress forum Visit website WordPress Themes by 8theme Check XStore Docs wordpress support forum See our recommended WordPress themes Best WooCommerce Themes XStore WordPress Themes XStore Documentation eCommerce WordPress Themes
Menu Categories
0 Wishlist 0
0 My Wishlist
0 Cart ৳ 0.00 0
0 Shopping Cart
Free shipping over 299$
All departments
Call +8801325060980

Customer Support

At Asus Distribution Link , we are committed to providing exceptional customer service to ensure your shopping experience is smooth, enjoyable, and hassle-free. Below, you’ll find all the information you need to get in touch with us, resolve issues, and learn more about our support services.

1. How Can We Help You?

Our dedicated customer support team is here to assist you with any questions or concerns related to:

  • Order Placement : Assistance with placing orders, payment methods, and delivery slots.
  • Order Tracking : Updates on the status of your order and estimated delivery times.
  • Returns & Refunds : Guidance on returning products, processing refunds, and resolving disputes.
  • Product Information : Details about product specifications, availability, and recommendations.
  • Technical Issues : Troubleshooting website/app errors, login problems, or account-related queries.
  • Feedback & Suggestions : Share your thoughts to help us improve our services.

2. Contact Us

We offer multiple ways to reach our customer support team. Choose the method that’s most convenient for you:

2.1 Phone Support

  • Hotline : +8801325060980
    Available from 9:00 AM to 6:00 PM (BST) , Monday through Sunday.
    Please have your order details ready when calling to ensure faster assistance.

2.2 Email Support

  • Email : info@adlbazar.com
    Send us an email with your query, and we’ll respond within 24 hours . Include your order ID and relevant details for quicker resolution.

2.3 Live Chat

  • Use the Live Chat feature on our website or app to connect with a representative instantly during business hours.

2.4 Office Visit

  • Visit our office in person at:
    1282, Shahjahan Plaza, (4th Floor), East Mani pur, Begum Rokeya Saroni, Mirpur, Dhaka-1216
    Office hours: 9:00 AM to 6:00 PM (BST) , Monday through Sunday.

3. Frequently Asked Questions (FAQs)

Before reaching out, check our FAQ section for quick answers to common questions:

  • How do I place an order?
  • What is your return policy?
  • Can I cancel my order?
  • How do I track my order?
  • What should I do if I receive a damaged product?

Visit the FAQ Page for detailed answers.

4. Order Tracking

To track your order:

  1. Log in to your account on our website or app.
  2. Go to the “Orders” section.
  3. Click on the specific order to view its status, including dispatch and delivery updates.

If your order status is unclear or delayed, contact us immediately for clarification.

5. Returns & Refunds Assistance

If you need to return a product or request a refund:

  1. Review our Return & Refund Policy to ensure eligibility.
  2. Contact our customer support team via phone, email, or live chat to initiate the process.
  3. Provide your order ID and reason for the return.
  4. Follow the instructions provided by our team to complete the process.

6. Technical Support

Facing issues with our website or app? Here’s how we can help:

  • Website/App Inaccessibility : If the platform is down or inaccessible, we’ll notify you via SMS or email. Rest assured, we’re working to resolve the issue promptly.
  • Login Issues : Reset your password using the “Forgot Password” option. If the issue persists, contact us for further assistance.
  • Payment Failures : Verify your payment method and try again. For unresolved issues, our team will guide you through the process.

7. Feedback & Complaints

Your feedback is invaluable to us! Share your thoughts, suggestions, or complaints to help us improve. You can:

  • Submit feedback via email at info@adlbazar.com .
  • Use the Feedback Form available on our website.
  • Call our hotline to speak directly with a representative.

We take all complaints seriously and strive to resolve them within 48 hours .

8. Escalation Process

If your issue remains unresolved after initial contact, you can escalate it to our senior management team:

Please include all relevant details, including previous communication records, for faster resolution.

9. Business Hours

Our customer support team is available during the following hours:

  • Monday to Sunday : 9:00 AM to 6:00 PM (Bangladesh Standard Time)

For urgent matters outside these hours, leave a voicemail or send an email, and we’ll get back to you as soon as possible.

10. Stay Connected

Follow us on social media for updates, promotions, and tips:

11. Disclaimer

While we strive to resolve all issues promptly, delays may occur due to unforeseen circumstances. We appreciate your patience and understanding as we work to provide the best possible support.

Thank you for choosing Asus Distribution Link . Your satisfaction is our priority, and we’re always here to assist you. If you have any questions or need further assistance, don’t hesitate to reach out!