At Asus Distribution Link , we are committed to ensuring your satisfaction with every purchase. To provide transparency and clarity, we have outlined our Return & Refund Policy below. Please read it carefully to understand your rights and responsibilities.
1. Return Policy
We strive to deliver high-quality products that meet your expectations. However, if you are not satisfied with your purchase, you may return the product under the following conditions:
1.1 Eligibility for Returns
You may return any product within 7 days of receipt if:
The product does not meet your expectations.
The product is damaged during delivery.
You have doubts about the product’s quality or quantity.
The product is received in an unhealthy or unexpected condition.
You are not satisfied with the packaging.
The product is found to be unusable.
1.2 Special Conditions for Perishable Items
For perishable items such as milk, fruits, and fresh vegetables:
Returns are accepted within 1 day of delivery.
For mangoes, returns are accepted within 3 days of delivery.
1.3 Products Not Eligible for Returns
The following products are not eligible for return or replacement:
Face masks, disposable vinyl gloves, alcohol pads, and COVID testing kits (opened or unopened).
Products damaged due to misuse or incidental damage caused by malfunctioning.
Consumable items that have been used or installed.
Products with tampered or missing serial/UPC numbers.
Products with defects not covered under the manufacturer’s warranty.
Products returned without all original packaging and accessories, including the box, manufacturer’s packaging, and other included items.
2. Refund Policy
We aim to process refunds promptly and fairly. Below are the details of our refund policy:
2.1 Scenarios for Refunds
Refunds will be processed in the following situations:
We are unable to serve you with a product from your order.
You return a product from a paid order.
You cancel a paid order before it has been dispatched.
2.2 Refund Process
Refunds will first be credited to your Asus Distribution Link Balance , which can be used for future purchases on our platform.
Upon your request, refunds will be transferred to your original payment source within 7 days .
Refunds are only applicable for payments made via bKash, credit/debit cards, or other electronic methods .
For cash-on-delivery orders, refunds will be issued as ADL Credits .
2.3 Refund Deadlines
To ensure timely processing, please adhere to the following deadlines:
Card Payments : Notify us within 7 days of making the payment.
bKash Payments : Notify us within 7 days of making the payment.
Nagad Payments : Notify us within 18 hours of making the payment.
If the refund deadline is exceeded, we cannot process refunds to your original payment source. However, the balance will remain available for use on our platform.
3. Supply Policy
3.1 Quality Assurance
Asus Distribution Link does not manufacture or produce products. We rely on manufacturers, vendors, or suppliers to ensure product quality.
If you find a product injurious to health, life, or security at the time of delivery, we will take full liability and accept its return.
Issues reported after 12 hours of delivery may be attributed to manufacturer defects or supplier negligence.
3.2 Stock-Out Policy
If a product is out of stock, we will notify you via SMS, push notification, or phone call.
We may offer a suitable replacement product. If you decline the replacement, the item will be marked as out-of-stock in your order.
4. Handling Fee
4.1 What is a Handling Fee?
A handling fee is an additional charge applied to products that require extra effort to source, store, or deliver. This fee is separate from the delivery charge.
4.2 Refund of Handling Fee
If you return a product that includes a handling fee, the entire amount, including the handling fee, will be refunded.
5. How to Initiate a Return or Refund
To initiate a return or refund, follow these steps:
Contact our customer support team via phone at +8801325060980 or email at info@adlbazar.com .
Provide your order details, including the reason for the return or refund.
Our team will guide you through the process and confirm the next steps.
6. Monitoring Excessive Returns
We continuously monitor accounts with excessive return or refund requests. To maintain fairness and prevent abuse, we reserve the right to take necessary actions against accounts engaging in suspicious activities.
7. Disclaimer
While we strive to resolve all issues amicably, we reserve the right to deny returns or refunds in cases of misuse, fraud, or violations of our Terms of Use.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please feel free to reach out to us:
Thank you for choosing Asus Distribution Link . Your satisfaction is our priority, and we are here to assist you with any issues related to your orders.
